Effective Date: March 17, 2026

 

Hamilton Heating & Air LLC (“we,” “our,” or “us”) values your privacy and trust. This page explains how we collect, use, and protect your information, as well as the rules for using our website and services. By using our website or services, you agree to these policies.

 

 

 

 

1. Information We Collect

 

 

We may collect information you provide directly, including:

 

• Name

• Phone number

• Email address

• Service address

• Any information you provide when contacting us or requesting service

 

 

We may also collect information automatically through cookies or analytics tools when you visit our website (see Section 5).

 

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

• Provide HVAC services

• Respond to inquiries and service requests

• Send appointment confirmations and updates

• Communicate important service-related information

• Improve our website and services

 

 

 

 

 

3. SMS/Text Messaging

 

 

By providing your phone number and opting in, you consent to receive text messages from Hamilton Heating & Air LLC. These messages may include:

 

• Appointment confirmations

• Service updates

• Customer support responses

 

 

Message frequency may vary. Message and data rates may apply.

 

You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.

 

 

 

 

4. Sharing of Information

 

 

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes. We may share information when required by law or to fulfill services (e.g., with third-party service providers assisting with your service).

 

 

 

 

5. Cookies & Tracking

 

 

Our website may use cookies or similar tracking tools to:

 

• Improve website functionality

• Track visitor activity for analytics

• Optimize user experience

 

 

You can manage or disable cookies in your browser settings, but some features may not work properly without them.

 

 

 

 

6. Terms of Website Use

 

 

By using our website, you agree to:

 

• Use it only for lawful purposes and not for harmful activities

• Provide accurate information when submitting forms

• Not attempt to disrupt or interfere with the website

 

 

We reserve the right to modify or remove content. Your continued use constitutes acceptance of these terms.

 

 

 

 

7. Refunds & Cancellations

 

 

• Payments for services may be non-refundable depending on the service.

• You must provide notice of cancellation at least 24 hours before a scheduled appointment to avoid fees.

• Policies may vary for emergency or after-hours services.

 

 

 

 

 

8. Data Security

 

 

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

 

 

 

 

9. Your Rights

 

 

You may request to update, correct, or delete your personal information by contacting us.

 

 

 

 

10. Changes to This Policy

 

 

We may update this page from time to time. Updates will be posted here with a revised effective date. Please review periodically.

 

 

 

 

11. Contact Us

 

 

Hamilton Heating & Air LLC

Email: marcushamilton@hamiltonheatingandair.com

Phone: (937) 500-5186